We understand that your personal information is a significant trust. This document clearly explains what we collect, why we need it, and how we safeguard it with full commitment.
Before you read the full document, here is a summary of our core commitments to protecting the privacy of every royal138 player.
Royal138 only collects information that is genuinely needed to provide its services. No excess data is gathered simply because it can be.
All data is transmitted and stored using 256-bit SSL encryption — the same technology used by Malaysia's major banks.
Your personal information is never sold to any third party for marketing or commercial purposes under any circumstances.
You have the right to know what data we hold about you, what it is used for, and who it is shared with — without having to ask repeatedly.
You may request updates, corrections, or deletion of your personal data at any time through the royal138 support team.
Royal138's privacy practices align with international data protection standards, ensuring your information is handled responsibly.
Royal138 respects the privacy of every individual who uses our platform and is committed to protecting the personal information you share with us. This Privacy Policy applies to all users who access the royal138 platform via our website, mobile app, or any other digital channel we operate.
By registering an account or using any royal138 service, you consent to the collection and use of your personal information as described in this Privacy Policy. This is a commitment we take seriously — not merely a formality.
This policy should be read together with Terms and Conditions which governs the overall use of the platform.
Royal138 collects your personal information through several means — directly when you register or use the platform, automatically through tracking technology, and in some cases from legitimate third-party sources.
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC/passport number | Registration & KYC |
| Contact | Email address, phone number, mailing address | Registration |
| Financial | Bank details, deposit & withdrawal records | Transactions |
| Technical | IP address, device type, browser, approximate location | Automatic |
| Usage | Game history, betting patterns, game preferences | Automatic |
| Communication | Support chat records, emails, feedback | Direct interaction |
We do not collect sensitive information such as medical data, political views, or religious beliefs except in very limited circumstances and with your explicit consent.
Every piece of information we collect is used for a clear and lawful purpose. Below are the primary purposes for which your personal data is used on the royal138 platform:
Royal138 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is a line we have never crossed.
However, there are limited situations where we need to share your information with certain parties:
All third parties working with royal138 are bound by strict data protection agreements and are not permitted to use your information for any purpose other than what we have specified.
Royal138 continuously invests in security infrastructure to keep your personal data protected at all times. This is not a one-off effort — it is an ongoing process that is regularly reviewed and improved.
The royal138 platform uses cookies and similar tracking technologies to enhance your experience, keep certain features working correctly, and understand how players use our platform.
There are several types of cookies we use:
You can manage cookie settings through your browser or device. However, disabling certain cookies may affect the functionality of some parts of the platform.
As a royal138 user, you have important rights regarding your personal data. We fully respect these rights and will respond to your requests within a reasonable timeframe.
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request prompt correction.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for marketing purposes at any time.
You may request your data in a structured, portable format.
You may request that we restrict the processing of your data during an investigation or dispute.
To exercise any of the above rights, contact the royal138 support team via live chat or email at [email protected]. We will respond within 30 business days.
Royal138 does not retain your personal data indefinitely. We set reasonable retention periods based on the purpose for which the data was collected and applicable legal obligations.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it using approved procedures.
The royal138 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from minors.
If we discover that data has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately.
This Privacy Policy may be updated from time to time to reflect changes in our practices, the technologies we use, applicable legal requirements, or other relevant factors.
When we make significant changes, we will notify you through one or more of the following methods:
For minor amendments that do not affect your fundamental rights, we may only update the "Last Updated" date at the top of this document. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by royal138, please contact us via:
We are committed to responding to all privacy-related inquiries within 72 business hours. For requests requiring deeper investigation, such as full data access requests, the response time may take up to 30 business days.
Join over 500,000 Malaysian players who trust royal138 for a safe, fair, and enjoyable gaming experience.