Terms & Conditions

Royal138 Terms and Conditions – Platform Rules You Need to Know

This document contains the rules and guidelines governing use of the royal138 platform. Please read carefully before registering or using any of our services.

Last Updated: 1 January 2026 Language: Malay Estimated reading time: 8 minutes
Summary

Key Things You Need to Know

Before reading the full document, here are the six most important things you need to know about using royal138.

Account Eligibility

You must be at least 18 years old to register and use the royal138 platform. Only one account is permitted per individual.

Bonus & Promotion Terms

All bonuses are subject to the stated rollover requirements. Use of a bonus that does not comply with its conditions may result in cancellation of that bonus.

Withdrawals & Payments

Withdrawals are only processed to accounts registered in the player's name. KYC verification must be completed before the first withdrawal.

Prohibitions & Restrictions

Fraud, use of automated software, system manipulation, and any activity that undermines the integrity of gameplay are strictly prohibited.

Account Security

You are solely responsible for the security of your password and account access. Do not share your login credentials with anyone.

Terms Amendment

Royal138 reserves the right to update these terms at any time. Continued use of the platform after an amendment constitutes acceptance of the new terms.

By registering or using the royal138 platform, you agree to be bound by all terms and conditions stated in this document. If you do not agree with any part, please discontinue use of the platform.

01Acceptance of Terms

These Terms and Conditions ("Terms") are a legally binding agreement between you ("User" or "Player") and royal138 ("Platform", "We"). These Terms govern your access to and use of all services, products, and content provided through the royal138 platform.

By accessing, registering, or using the royal138 platform in any way, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you are acting on behalf of a company or other entity, you also warrant that you have the authority to bind that entity to these Terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy us, which forms part of the overall agreement between you and royal138.

02Account Eligibility & Registration

To register and use the royal138 platform, you must meet all of the following eligibility requirements without exception:

  • Be at least 18 years of age on the date of registration
  • A citizen or permanent resident of a country where the use of this platform is legally permitted
  • Does not hold an active royal138 account or whose account has been closed due to misconduct
  • Register under your own personal identity — registration on behalf of another person is not permitted
  • Have full legal capacity to enter into a binding agreement

Royal138 reserves the right to request proof of identity at any time. The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. You must submit accurate and up-to-date documents when requested.

Each individual may only hold one active account at royal138. Duplicate or multiple accounts that are discovered will be closed and associated balances may be forfeited subject to investigation.

Warning: Providing false information during registration or KYC is a serious breach of these Terms and may result in immediate account closure and forfeiture of your account balance.

03Account Usage & Security

Your royal138 account is personal and non-transferable under any circumstances. You are fully responsible for all activities that occur within your account, whether carried out by you or by any third party you have granted access to.

You are required to:

  • Store your password securely and do not disclose it to anyone
  • Use a strong, unique password that differs from your other accounts
  • Notify royal138 immediately if you suspect unauthorized access to your account
  • Ensure your account details are kept up to date and accurate at all times
  • Do not use unsecured devices or networks to access your royal138 account

Royal138 provides two-factor authentication (2FA) for added security. We encourage all players to enable this feature. However, using 2FA does not exempt you from your overall responsibility to keep your account secure.

04Deposits, Withdrawals & Financial Transactions

All financial transactions at royal138 are processed through secure, encrypted channels. Funds deposited into your royal138 account are solely for betting and entertainment purposes and do not constitute savings or investment of any kind.

Deposit: All deposits are final and non-refundable except in cases of provable technical error. Minimum and maximum deposit limits are as stated in the Withdrawals and Payments section of the platform.

Withdrawal: Withdrawals will only be processed to a bank account or digital wallet registered under the same name as your royal138 account. Withdrawals to third-party accounts are not permitted under any circumstances.

  • KYC must be completed before your first withdrawal is approved
  • The minimum withdrawal amount is RM50 for most payment methods
  • Royal138 reserves the right to request additional supporting documents for withdrawals that exceed certain limits
  • Processing times vary depending on the selected payment method — refer to the Withdrawal for full details
Royal138 does not charge any transaction fees for deposits or withdrawals. However, third-party payment providers may impose their own fees, which are beyond our control.

05Bonuses, Promotions & Rollover Requirements

Royal138 offers a variety of bonuses and promotions for new and existing players. All bonuses are subject to specific terms and conditions stated alongside each offer. Failure to comply with those conditions may result in the cancellation of the bonus and any associated wins.

General principles that apply to all bonuses at royal138:

  • Each bonus has a rollover requirement (wagering requirement) that must be met before wins can be withdrawn
  • Bonuses may only be used by eligible players who meet the specified criteria
  • Each player is eligible for each bonus type once only unless otherwise stated
  • Royal138 reserves the right to void any bonus found to have been obtained through fraud or abuse
  • Unused bonuses will expire according to the stated timeframe
  • Rollover requirements vary by bonus type — check the Promotions for full details of each offer
Using multiple accounts to claim the same bonus, or any form of bonus system manipulation, is considered fraud and may result in immediate account closure.

06Game Rules & Fairness

All games on the royal138 platform use a Random Number Generator (RNG) certified by independent auditing bodies to ensure that game outcomes are fully random and fair. Live Casino features real human dealers via live video streams that are independently monitored.

Game results are final. Royal138 will not alter any game result once recorded by the system unless there is strong evidence of a technical failure that can be verified through system logs.

  • In the event of a technical disruption during an active game, affected bets will be handled in accordance with the applicable disconnection policy
  • Jackpot wins exceeding certain thresholds are subject to additional verification before payout
  • Royal138 reserves the right to void any bets placed based on technical errors or incorrect pricing information

07Prohibited Conduct

Royal138 maintains a zero-tolerance policy toward all forms of fraud, manipulation, or dishonest conduct. The following activities are strictly prohibited and may result in immediate account closure and legal action:

  • Registering or using an account in another person's name or with a false identity
  • Using automation software, bots, scripts, or other tools to play or interact with the platform
  • Manipulating games through unauthorized software or techniques
  • Colluding with other players to gain an unfair advantage (particularly in poker games)
  • Exploiting bugs or technical errors for unauthorized gain
  • Using the platform for money laundering or illegal financing activities
  • Threatening, harassing, or violating the rights of others using the royal138 platform
  • Attempting to access platform systems or data without authorization
All transactions at royal138 are monitored by an automated fraud detection system. Any suspicious activity will be investigated and reported to the relevant authorities if necessary.

08Account Suspension & Closure

Royal138 reserves the right to suspend or close any player's account at any time, with or without prior notice, under the following circumstances:

  • Violation of any provision under these Terms
  • Confirmation that the player is under 18 years of age
  • Failure to submit the requested KYC documents within the specified timeframe
  • Activities suspected of involving fraud or money laundering
  • Requests from relevant authorities
  • At the player's own request

Players who voluntarily close their account may submit a request to reopen it. However, royal138 reserves the right to decline such requests without providing a reason.

If an account is closed due to a Terms violation, the balance in the account may be forfeited depending on the severity of the breach and the outcome of the investigation conducted.

09Privacy & Data Protection

Royal138 takes seriously our responsibility to protect your personal information. The collection, use, and storage of your personal data is governed by Privacy Policy us, which forms part of these Terms.

In brief, royal138 collects information you provide during registration and platform use, uses that information only for the stated purposes, protects your data with industry-standard encryption, and does not sell or share your personal data with third parties for marketing purposes without your consent.

All data you transmit through the royal138 platform is protected with 256-bit SSL encryption. We comply with international data protection standards across all our operations.

10Liability Limits

Royal138 provides its platform and services "as is" and makes no guarantees regarding continuous availability, error-free operation, or compatibility with all devices and systems. The platform may be unavailable from time to time due to maintenance, technical disruptions, or factors beyond our control.

To the extent permitted by applicable law, royal138 shall not be liable for:

  • Indirect, incidental, or consequential losses arising from use of the platform
  • Loss of data or information due to technical failure
  • Losses arising from unauthorized access to your account due to your own negligence
  • Service disruptions caused by factors beyond our control, such as internet outages or payment provider interruptions

Royal138's maximum liability to you under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the relevant claim arising.

11Amendment of Terms and Conditions

Royal138 reserves the right to change, amend, or update these Terms at any time without prior notice being required. Changes take effect immediately upon publication on this website.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when the most recent amendment was made.

Your continued use of the royal138 platform after any amendment is published constitutes your acceptance of the revised terms. If you do not agree with the changes made, you must stop using the platform and close your account.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you may reach the royal138 customer support team through the following channels:

  • Live chat within the royal138 platform or app — available 24/7
  • Support email: [email protected]
  • Page FAQ for answers to frequently asked questions

Our support team will endeavor to answer all Terms-related inquiries within 24 hours on business days. For urgent issues, live chat is the fastest channel to get immediate assistance.

These Terms are available in Bahasa Melayu as the primary language. In the event of any inconsistency between different language versions, the Bahasa Melayu version shall prevail.
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